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Case Management Worker x3 (2 in Azaz, 1 Afrin_Jandaris) – Syrian Arab Republic

Are you aiming to work for an organization where it is worthwhile investing your personality, your skills and your time? Are you looking for a job that is exciting and has clear goals? Welcome to Welthungerhilfe! We are one of the largest and most respected private organizations for development cooperation and humanitarian aid in Germany. We are a politically independent and non-denominational organization, our value-oriented actions are always based on humanitarian principles. Our vision is a world in which everyone has the chance and the right to lead a self-determined life in dignity and justice, free from hunger and poverty.

Welthungerhilfe’s Head Office is in Bonn, Germany whilst the Syria Response is managed from our Country Office in Gaziantep. Welthungerhilfe was established in Turkey in 2013 specifically to help people who are affected by the Syria Crisis. Since then, the organization has expanded its program scope and scale to make the greatest possible contribution to meeting humanitarian needs in Turkey and North West Syria. Welthungerhilfe has field offices in Azaz and Afrin, as well as Ankara, Istanbul, Hatay and Mardin. The Syria Response program includes food security, WASH services, Shelter and NFI services, protection, early recovery and livelihood.

If you want to become part of this joint mission in Turkey, Syria and Lebanon, we look forward to receiving your application as:

Case Management Worker x3 (2 in Azaz, 1 Afrin_Jandaris)*

in Azaz/Afrin

The position is to be filled by September 11, 2022. Two Case Management Worker will be based in Azaz Office. One Case Management Worker will be based in Afrin Office. The position is paid according to SG4 [[paygrade]]

Reporting directly to Case Management Officer (based in A’zaz and Afrin) and Project Officer (Protection) based in Gaziantep office, the CMWs are responsible for the implementation of case management activities through proper utilization of direct information provision, facilitative support, referral pathways and Individual Protection Assistance and Special Needs Funds for protection outcomes.

Your responsibilities

  • Carry out protection risk analysis, participatory action planning, implementation and follow-ups as part of the traditional 6-step case management program according to WHH’s internal Case Management SOPs, and under the supervision of Case Officer for each client.
  • Be part of the mobile protection desk to connect vulnerable individuals to the appropriate service providers through referrals and direct cash assistance for protection outcomes
  • Communicate with service providers to ensure effective and appropriate interventions and follow-up, including accompaniment to service points and other facilitative supports
  • Ensure the proper identification of clients’ needs and they are referred and supported in a timely and appropriate manner, with prioritizing safety, confidentiality and meaningful participation
  • Proactively use and update the integrated service mapping and referral pathways
  • Work closely with other members of the mobile protection desk and non-protection staff to ensure additional needs are identified, addressed and followed up holistically and in an integrated manner
  • Collect, keep track of all necessary documentation of the client and keep them in an orderly manner
  • Maintain an accurate and confidential client record and keep track of all necessary figures and data related to case management
  • Provide regular and accurate data for reporting case management activities as required
  • Report on protection gaps and contextual trends proactively for informed programming
  • Respect confidentiality and the rights of the clients.
  • In close coordination with outreach workers, being fully informed about community structures and the protection and security situation of the population of concern and develop strong links with a cross-section of members of refugee using an age, gender and diversity approach.
  • Through relationships with persons of concern and network of other stakeholders stay abreast of political, social, economic and cultural developments that have an impact on the protection environment.
  • Report all incidents in the field to the Case Officer promptly.
  • Provide social support to affected population including awareness raising/information dissemination on rights, access to services, regulations and other relevant topics.
  • Identify age, gender, and disability-sensitive risks, threats, vulnerabilities with regular monitoring of wellbeing and negative coping strategies.
  • Undertaking other project tasks as required.
  • The CMW is expected to support all efforts toward accountability to affected population, specifically to clients and to Welthungerhilfe’s Policies Code of Conduct, Conflict of Interest, and Prevention of Sexual Exploitation and Abuse (PSEA).
  • The CMW must ensure all interventions adhere to Welthungerhilfe’s’ Gender Policy, Do No Harm principles, and AAP standards.
  • Behaving in mutual respect to other team members as part of work friendly environment.

Your profile

Position open to Syrian nationals only •Education: University degree/Diploma preferred, in Human Rights, Social Work, Social Science, or other clearly related disciplines.* • Work Experience: Minimum two-years professional experience in a similar position, specifically protection, community services, social work, and human rights , preferably in a non-profit organization* • Skills/Knowledge: – Experience in case management activities and IPA and SNF modalities.* – Experience in conducting protection risk assessments and focus group discussions* – Experience in conducting conflict-sensitive interviews, assessments * – Experience in using mobile data collection tools, and/or other smartphone applications* – Excellent written Arabic.* – Previous experience in Protection activities* – Experience working in insecure and remote locations and reporting to remotely located management – Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; * – Ability to summarize nonsense information in a clear and concise manner. – Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage. – Being able to travel. – Proven analytical, interpersonal and organizational skills. – Excellent use of MS Office products including Word and Excel.* • Social Skills; – Ability to work in a team. •Language Skills: – Fluency in Arabic is required. * – Working knowledge of English is advantageous. • Familiarity with Local Context: Candidates who have work experience and knowledge of the local context in A’zaz and/or Afrin are preferred.

The CWs will be obliged to maintain confidentiality regarding all information obtained in the course of his/her work during the employment at Welthungerhilfe and thereafter.

Child Protection Policy

Child abuse in all forms is unacceptable to Welthungerhilfe which recognizes its responsibility to protect children from harm in all areas of its work. Welthungerhilfe is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

Welthungerhilfe expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status . Welthungerhilfe employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside Welthungerhilfe.\

Our offer

We offer you the opportunity to work in a responsible and interesting field as part of an extremely dedicated team. Welthungerhilfe attaches great importance to the personal and professional development of its employees and the balance of their work and private life. Remuneration is based on our gender-independent salary scale. In addition, Welthungerhilfe offers numerous other benefits.

WHH receives funds from its donors for projects. If necessary funds are secured the duration of the announced post may be extended. If project funding is not secured the activities will stop completely and the employment contract shall be terminated.


how to apply

Please send your application via our online recruiting system on the below link by July 29, 2022. PLEASE SEND YOUR CV IN ENGLISH LANGUAGE. Arabic CVs will be discarded. Only short-listed candidates will be contacted.

Please read the privacy notice. WHH JOB CANDIDATE PRIVACY NOTICE This Privacy Notice was drafted by Deutsche Welthungerhilfe eV Turkey Representation Office (“WHH Turkey”) as data controller in accordance with Article 10 of the Turkish Law No 6698 on the Protection of Personal Data (“Law”) and the Communicated on the Principles and Procedures in Conforming with the Obligation to Inform. On the legal bases referred to in Article 5, “the processing activity is necessary for establishment, use or protection of a right” and “the processing is necessary for the conclusion or fulfillment of a contract”, WHH Turkey shall process your name-surname , e-mail address, mobile phone no, references and CV/résumé personal data for carrying out selection and placement processes for job candidates, and transfer them to third party suppliers through your applications to published WHH Turkey job ads via employment agencies or sending your CV/résumé to WHH Turkey directly by wholly or partly automatic means. Additionally, WHH Turkey is going to get in touch with your references assuming that all mandatory information is given, and consents are obtained by your side about sharing their personal data with WHH Turkey. You may submit your requests to WHH Turkey under Article 11 of the Law concerning the rights of the data subject in accordance with the Communiqué on the Procedures and Principles of Application to a Data Controller.

*Welthungerhilfe values ​​diversity and ensures an inclusive, non-discriminatory working environment. We welcome applications from suitably qualified people from all sections of the community.

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